Privacy & Cookie Policy

A.B.C. Plumbing, Heating & Gas Services Ltd know how important it is to keep your personal data safe, that’s why we’re committed to safeguarding the privacy of our customers every step of the way; in this policy we explain how we will handle your personal data. A.B.C. Plumbing, Heating & Gas Services Ltd complies with the guidelines set out by the General Data Protection Regulations (GDPR).

So, how do we use your information?

When you buy a service or product through us, we’ll collect some of your personal details in order to provide the best service/response and to make sure we have everything we need for us to undertake work requested or deal with enquiries. By supplying your data to A.B.C. Plumbing, Heating & Gas Services Ltd you consent (on a legal basis) to some or all of it being used in the following ways:

•  To arrange visits to your home (e.g. to carry out a survey, installation, service or repair work)  or provide you with quotations.
•  Contact you regarding any enquiries you have made.
•  The establishment and management of our A.B.C. HomeSure breakdown CoverPlan accounts (where applicable).
•  Send annual boiler / appliance service due reminders.
•  Maintain records of our work history.
•  Advise you of any relevant changes to our services, products or company.
•  Contact you to ensure the data we store about you is up-to-date, accurate and relevant.

Examples of the types of personal information we usually collect are:

•  Name
•  Address
•  Telephone number (including mobile)
•  Email address
•  Boiler / appliance details (make and model)
•  Payment details (Direct Debit, credit/debit card number) for A.B.C. HomeSure customers only
•  Details of any additional authorised parties who can manage your requirements on your behalf.

Keeping and storing your data

If you’re a current or past customer, we’ll keep a copy of your personal details. Personal data such as customers name, email address and contact number are simply used to contact customers if/when necessary. The billing address that is required from customers making payments is used for the creation of the invoice(s). The billing address may also be used by us to contact you to arrange or discuss work to be done, for example if you are a landlord. Holding on to data allows us to keep accurate records for tax purposes and to handle any future enquires or requests for us to provide our services to you.

Once we receive personal data from customers we will store this data on our customer management system. Access to this system is password protected and secure.

Providing Your Data to Others

We will never sell any of your data. All personal data that we store is not transferred outside the company and is not given to any third party organisations. The only reason that we would make an exception to this would be where it is absolutely necessary to provide a service or product for you or if the law requires us to provide said information.

To comply with the authorities;

We may allow other people and organisations to use information we hold about you;

•  If we have been asked to provide information for legal or regulatory purposes; or
•  As part of current or future legal proceedings including fraud prevention
•  We may pass your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls, and electrical installations (including details of any repairs or removals), to competent person scheme operators and other appropriate organisations, including Gas Safe (the official gas safety body), the ECA (Electrical Contractors Association) and your mains water supplier ie: Severn Trent Water. These operators and organisations may pass this information to local authorities to meet Building Regulations. They may also use this information to contact you to inspect appliances or systems, recall faulty products, carry out audits, and for health and safety purposes.

Our Website

In addition to the data you supply to us via our website, we also use cookies to ensure optimal operation.

•  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
•  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
•  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
•  For more information about cookies visit https://www.aboutcookies.org
•  Blocking all cookies will have a negative impact upon the usability of many websites.
•  If you block cookies, you may not be able to use all the features on our website.

Your Rights

Under Data Protection Laws you have certain rights regarding the data we may store. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

•  the right to access;
•  the right to rectification;
•  the right to erasure;
•  the right to restrict processing;
•  the right to object to processing;
•  the right to data portability;
•  the right to complain to a supervisory authority; and
•  the right to withdraw consent.

You may exercise any of your rights in relation to your personal data by providing written notice to us.

Amendments

•  We may update this policy from time to time by publishing a new version on our website.
•  You should check this page occasionally to ensure you are happy with any changes to this policy.
•  We may notify you of changes to this policy by email.

Summary

The above is our summarized Privacy Policy in accordance with Data Protection Laws and the General Data Protection Regulations. For further details please read the relevant laws and guidelines from the regulatory authorities.